Shipping

At OceanLifeGifts, every item is made to order via our print-on-demand production partner. Because your item is custom-produced, shipping timelines include (1) processing/fulfillment and (2) carrier transit.

1) Processing & Fulfillment

  • Standard processing: 2–5 business days for most items (engraving/printing, QA, packing).

  • Personalized items: If we need initials, dates, or approval, the timeline pauses until we receive your confirmation.

  • Peak seasons: During holidays and major sales, processing may extend by 2–4 additional business days.

  • Weekends & holidays: Not counted toward processing times.

Note: Expedited/express shipping speeds up transit only; it does not shorten production time.

2) Estimated Transit Times (after processing)

  • USA (contiguous): 3–7 business days

  • USA (AK/HI/territories, APO/FPO): 5–14 business days (service limitations may apply)

  • Canada: 5–12 business days

  • UK/EU: 7–15 business days (customs may add time)

  • Rest of world: 7–21+ business days (varies by region and customs)

All transit times are estimates, not guarantees. Weather, carrier network issues, and customs can cause delays.

3) Tracking

  • You’ll receive a tracking email when your order ships.

  • Please allow 24–48 hours for the first scan to appear.

  • Orders with multiple items may ship in separate packages with different tracking numbers.

4) Shipping Methods & Costs

  • Methods offered at checkout: Economy / Standard / Expedited / Express (availability depends on destination and item).

  • Costs are calculated at checkout based on weight, destination, and method.

  • Free shipping threshold (if applicable): Orders over [$250] ship free via the lowest-cost method.

5) Address Accuracy & Changes

  • Please review your shipping address carefully at checkout.

  • Address changes: We can attempt changes until your order enters production. After that, we may need to cancel and re-create the order or charge a re-ship fee if the package returns.

  • We’re not responsible for delays or losses due to incorrect or incomplete addresses.

6) Undeliverable / Returned to Sender (RTS)

If a package is returned due to an invalid address, refusal, or unclaimed customs fees:

  • We’ll contact you. You can choose a re-ship (additional postage applies) or a refund of the item price (shipping is non-refundable) where applicable.

  • Personalized/custom items may be ineligible for refund; re-ship fees still apply.

7) Customs, Duties, and Taxes (International)

One of the following applies—choose the model that matches your setup:

  • DDU (Duties Unpaid): Import duties, VAT, and brokerage fees are not included at checkout and are collected by the carrier/customs on delivery. Unpaid charges can cause delays or returns.
    OR

  • Prepaid Duties/VAT: Where offered, duties/VAT are calculated and paid at checkout. You’ll see a line item before paying. No additional import fees are due on delivery for those orders.

Unclaimed or refused international packages due to duties/VAT are treated as Returned to Sender (see §6).

8) Lost, Delayed, or “No Movement” Shipments

We’re here to help and will open an investigation with the carrier when timelines are exceeded.

  • No movement after label creation: If there’s no carrier scan for 7 business days (domestic) or 14 business days (international) after the last tracking event, contact us.

  • Declared lost by carrier: We will replace or refund your order per your preference.

  • Peak-season delays: Carriers may extend investigation windows.

9) “Delivered” but Not Received (Porch Piracy/Misdelivery)

If tracking shows Delivered but you didn’t receive the package:

  1. Check with household members, neighbors, building management, and common areas.

  2. Verify the shipping address on your order.

  3. Allow 24 hours (carriers sometimes mark delivered early).

  4. Contact us within 3 business days of the delivery scan.

We’ll assist with a trace. For verified misdelivery or theft, we may offer a one-time courtesy replacement or discounted re-order. Final resolution depends on carrier findings and coverage rules.

10) Damaged or Incorrect Items

Please contact us within 7 days of delivery with:

  • Your order number

  • A description of the issue

  • Photos showing the damage/defect, the packaging, and the shipping label (clearly legible)

If confirmed, we’ll proceed to try to replace or refund. For personalized items, if the error was in your submitted text/design, replacements may be offered at a discount.

11) Signature Required / High-Value Orders

For orders valued over [$ 5000], we may require a signature on delivery. This reduces theft and protects your purchase.

12) Multiple Items & Facilities

Your order may ship from multiple facilities (e.g., different product types). This can result in separate boxes and arrival dates. You’ll receive tracking for each.

13) Gift Orders

We do not include pricing in the box. Gift messages can be added at checkout (when available).

14) Service Limitations

  • P.O. Boxes / APO/FPO / US territories: Certain methods may be unavailable or slower.

  • Remote areas: Carriers may apply a remote-area surcharge or extended delivery windows.

  • Restricted destinations: We do not ship to countries embargoed or restricted by applicable regulations.

15) Holiday Cutoffs

We publish seasonal cutoffs (production + transit) for major holidays. Orders placed after posted cutoffs may arrive after the holiday, even with expedited shipping.

16) Contact

Questions about your order’s journey? Reach us at @see contact. We typically reply within 24–48 business hours.